Eligibility
Digital goodsPatterns and licenses are delivered as digital files. Once files are sent and the license code is issued, the purchase is generally non-refundable.
When a refund is possibleIf you did not receive the files, received corrupted files, or were charged by mistake (duplicate payment). We will replace files or issue a refund.
Not eligibleChange of mind; wrong license chosen after files and code are delivered; commercial use after purchase; redistribution policy violations.
TimeframePlease contact us within 7 days of purchase for any delivery or access issue.
How to request
Email[email protected]
IncludeOrder ID / invoice number, license code (if issued), the email used at checkout, and a short description of the issue (screenshots welcome).
ResolutionWe aim to respond within 2–3 business days. If approved, the refund is issued to your original payment method.
Payments & Processor
ProcessorAll payments are securely processed by Lemon Squeezy, our authorized reseller and Merchant of Record. They handle invoicing, taxes, and refunds.
CurrencyAll prices are listed in USD. Taxes (including VAT) may apply depending on your region and are calculated at checkout.
AccessAfter successful payment, you will receive immediate download access and/or a license code for verification.
Exchanges & fixes
File fixIf a file fails to open or has a technical problem, we’ll replace it with a working version (CDR/PNG/PSD).
License correctionIf you selected the wrong license by mistake, contact us before commercial use — we can adjust or upgrade the license (price difference may apply).